1091-B Rockville Pike | Rockville, MD 20852 | 301-296-6835
Frequent Questions
Q: What do I do if my loved one dies on Shabbat or Yom Tov?
A: If your loved one is in a facility, you should find out their policy and their ability to properly hold your loved one over Shabbat or Yom Tov. You should share this information with your Rabbi and together you can discuss what should be done if the death should occur on Shabbat or Yom Tov. You should share your decision with the facility so they know what to do since you would not be reachable. In general, if a facility has proper facilities to hold your loved one, they should remain there and we should be called after sundown. Even though the funeral home is closed on Shabbat and Yom Tov, our phones are answered by an answering service. If there is a situation that your Rabbi recommends contacting us on Shabbat or Yom Tov to bring your loved one into our care, our answering service will contact an appropriate staff member to assist your family.
Q: Do I have to come into the funeral home to make arrangements?
A: The short answer is no. There are some formalities that need to be addressed and they may make more sense to do at the funeral home.
We do require a formal identification of your loved one. This can be done at our facility, at the place of death, or by our staff using a recent photograph.
There is also a contract and other paperwork that needs to be reviewed and signed. One of our licensed funeral directors will need to talk with the family and review the contract to assure the family has a full understanding of the charges before they sign. Paperwork can be signed at our facility, at the place of the service, by email, or fax.
We are happy to accommodate any situation or restriction the family may have.
Q: Do I need to go to the cemetery when a death has occured?
A: It depends on the cemetery and whether you already own graves. If you don't own graves, it is recommended to visit the cemetery and not to purchase graves site unseen. If you own graves at Garden of Remembrance Memorial Park in Clarksburg, MD or Judean Memorial Garden in Olney, MD they rarely require you to go to the cemetery. They will fax their paperwork to us and you can sign it along with our paperwork. If you own graves at King David Memorial Park in Falls Church, VA, Mt. Lebanon Cemetery, Adelphi, MD or Parklawn Memorial Park in Rockville, MD you will have to go to the cemetery. Those three cemeteries are all corporately owned by SCI and their policy requires you to go to the cemetery if you are within 75 miles of the cemetery.
Q: Where do I get the grave liner required by the cemetery?
A: We sell the grave liners at certain area cemeteries and often at a more favorable price. Please contact us before calling your cemetery and we will be happy to let you know if we are able to assist you based on the cemetery you are using.
Q: Where do I get the monument to permanently mark my loved one's grave?
A: We sell both flat bronze markers on granite bases and upright granite markers. Our pricing is often more favorable then purchasing direct from certain area cemeteries. We can also assist with creating and placing monuments in New York and New Jersey cemeteries. Please contact us before calling your cemetery and we will be happy to let you know if we are able to assist you based on the cemetery you are using.
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